gojekpot Privacy Policy
This page describes what we collect when you use gojekpot and how we keep that data protected. We operate our platform in supported jurisdictions where local law permits online wagering. Our privacy commitments apply to all users—whether you access gojekpot from Jakarta, Surabaya, Bandung, Medan, or other regions within our service area.
We collect personal data to verify your identity, process your deposits and withdrawals, settle your wagers fairly, and provide customer support in English. We do not sell your data to third parties for marketing purposes. We employ industry-standard encryption to protect your payment details and account information. Our servers may sit outside your jurisdiction; we disclose this fact to you when you create an account.
We comply with applicable data protection and privacy laws in our service jurisdictions. If you have questions about how we handle your data, contact our support team through the channels listed in your gojekpot account.
What We Collect & Why
We collect three categories of data when you use gojekpot: identity information, payment data, and behavioural data.
Identity information: We require your full name, date of birth, national ID number (or equivalent), email address, and phone number. We use this data to verify your identity during account creation, comply with anti-money-laundering regulations, and recover your account if you forget your password. We store your identity documents (photograph of your ID, proof of residence) securely on encrypted servers for a minimum of five years.
Payment data: When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we log your transaction including the payment method used, amount, timestamp, and settlement status. We do not store your full payment card or wallet credentials—our payment processors handle that encryption. We retain payment records indefinitely for settlement audits and dispute resolution.
Behavioural data: We log your login times, which games or fixtures you view, which selections you place, game outcomes, and how long you remain active on gojekpot. We use this data to detect fraud, improve platform performance, and understand user engagement patterns. We do not use this data to profile you for targeting beyond our platform.
Data we collect on gojekpot
- Identity documents and government ID number (KYC verification)
- Payment method and transaction history
- Login times, game views, and wager placements
- IP address and device type (for security)
- Email and phone communications (support history)
How We Use Your Data on gojekpot
We use your data for five purposes. First, account verification and compliance: we verify your identity to comply with anti-money-laundering law and know-your-customer regulations in our service jurisdictions. Second, payment processing: we send your payment details to our processors—third parties such as banks and digital wallet providers—to enable your deposits and withdrawals. Third, game settlement: we match your wagers against official outcomes from football leagues (Liga 1, Piala Indonesia, Piala AFF), esports organisations, and live-dealer studio feeds. We log all settlement data in your account history.
Fourth, fraud detection: we scan your login patterns, payment methods, and wager patterns for signs of account compromise or prohibited behaviour. If we detect anomalies, we may freeze your account temporarily and contact you via email or phone for verification. Fifth, customer support: our English-language support team accesses your account data to resolve payment disputes, answer rule questions, or recover lost access. We do not share this data with external support contractors—all support remains in-house on gojekpot.
Third-Party Data Processors & Our gojekpot Data-Sharing Policy
We share limited data with third parties only as necessary to operate gojekpot. Payment processors (your bank, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operator) receive your payment method and transaction amount to process deposits and withdrawals. Identity verification services may cross-check your government ID against national registries to prevent fraud. Outcome data providers such as official football league feeds and esports scorekeepers receive no personal data—they provide us outcomes, and we match them against your wagers internally.
We do not sell or rent your personal data to advertisers, data brokers, or marketing firms. We do not share your wager history or game preferences with third parties. If law enforcement in our service jurisdiction issues a valid court order requesting your data, we comply and notify you of the request unless legally prohibited from doing so.
Your Rights & Data Access on gojekpot
You have the right to request a copy of all personal data we hold about you on gojekpot. Contact our support team with a data access request; we will provide your records within standard processing windows. You may also request deletion of your account and associated data, subject to applicable legal holds (we may retain payment records for seven years for regulatory compliance). You may update your email address, phone number, and linked payment methods anytime through your gojekpot account settings.
We do not automatically delete your account if you stop using gojekpot. If you wish to close your account permanently, contact our support team. We will flag your account as inactive and cease collecting new behavioural data, but we retain your historical transaction data as required by financial regulations.
Cookies & Tracking on gojekpot
gojekpot uses cookies to maintain your login session, remember your timezone preference, and track which Liga 1 or Piala AFF fixtures you have viewed. These are essential cookies—without them, you cannot remain logged in. We do not use cookies to track you across external websites. Our cookies persist until you log out or your session expires. You may disable cookies in your browser; doing so will log you out and prevent you from accessing gojekpot.
Data Retention & Security on gojekpot
We retain your personal data as follows: identity documents for a minimum of five years after account closure (regulatory requirement); payment records indefinitely (audit trail); behavioural data (login logs, game views) for two years; and support communications for one year. We encrypt all data in transit (HTTPS/TLS) and at rest (AES-256). Our servers sit behind firewalls and multi-factor authentication. We conduct annual security audits and penetration tests. If we suffer a data breach affecting your gojekpot account, we notify you within 48 hours and provide guidance on securing your account.
Summary: Your Privacy on gojekpot
We collect your identity information, payment data, and game behaviour to operate gojekpot securely and settle wagers fairly. We do not sell your data to third parties. We encrypt your payment details and store your identity documents securely. Our servers may sit outside your jurisdiction; you consent to this when you create an account. We comply with applicable privacy and data protection laws in our service jurisdictions.
You may request a copy of your data, update your account settings, or close your account anytime by contacting our support team. We retain payment records for regulatory compliance and identity documents for five years after account closure. We notify you of any data breach affecting your gojekpot account within 48 hours. Our support team responds to privacy inquiries in English.
If you have questions about this privacy policy or how we handle your data on gojekpot, reach out to our support team through your account. This policy may be updated periodically as our service evolves or laws change. We will notify you of material changes via email before they take effect.